Refund policy

Refund Policy – The Scent Shard

At The Scent Shard, all sales are final. Because each decant is custom-prepared, once the fragrance has been taken out of its original sealed bottle, it cannot be returned or exchanged.

No Returns or Exchanges
We do not accept returns or exchanges for any products.

Please choose carefully, as fragrances cannot be resold once opened or decanted.

Refunds for Leakage
Refunds are only available in the rare event of leakage during shipping.

- The refund amount will match the quantity leaked (not a full refund unless the entire decant is lost).
- To qualify, you must provide a clear video of the parcel being opened from the start (before unsealing).
- Videos submitted after the parcel has been opened will not be accepted.

Inspection & Final Decision
- Our team will inspect the video evidence.
- Refund amounts are determined at the sole discretion of The Scent Shard.
- No refunds are offered for reasons such as change of mind, personal preference, or partial usage.

How to Claim
To request a refund for leakage:

1. Email thescentshard@gmail.com or WhatsApp 03036599224 within 48 hours of delivery.
2. Attach your opening video evidence.
3. Our team will review and process refund within 3–5 business days.